Refund Policy
Returns
Our policy lasts 15 days If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange starting with the date of the signed-off order from the logistics company
* Situations that are covered!
Following are some practical examples of what is covered by free after-sales service:
Situation: Some products you purchased in 10 Twenty 2 have quality problems or broken within shipping？
Answers: In most cases, we will refund you the products in full.
Situation: You did not receive your package？
Answers: In most cases, we will help you track the package at first. If it is determined that the package has been lost, we will refund the full amount for you.
Situation: Some products have not enough quantity
Answers: In most cases, we will refund you the missing products in full.
To be eligible for a return, your item must be unused and in the same condition that you received it, It must also be in the original packaging.
* Goods are exempt from being returned!
Gift cards
Downloadable software products
Some health and personal care items
The delivery address is not accurately provided by the customer
The consignee's phone is always unanswered, and cannot get in touch via email, phone, social media, etc.
The customer requested that the package be left in the garage or outside the door without signing.
The wrong size or color was selected.
Don't like the products received.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info10twenty2@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to info10twenty2@gmail.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.